Terms and conditions


Booking Terms and Conditions

The du Maurier Festival Society will make every effort to ensure that the information on our web site is correct and up to date. We do not guarantee or assume any legal liability for the accuracy of any information contained within the site or on any published material.

The du Maurier Festival Society cannot be held responsible for the content of any internet sites publishing information about the Society or the Festival. Any links from our website does not imply an endorsement by the du Maurier Festival Society or the accuracy of the contents of those pages on other sites.

The du Maurier Festival Society reserves the right to amend or cancel any event. This is entirely at the Society’s discretion. Ticket holders will be contacted, either by the society or the appointed Box Office, as soon as possible if an event is cancelled or altered. For details regarding our refund policy, please see below.


Membership – Friends of the Festival

Membership of The du Maurier Festival Society, as a Friend of the Festival, is valid for a fixed term until the December following the Festival, a maximum of one year dependant on the time of joining.

The Friends of the Festival Scheme is offered in good faith and in the expectation that the benefits will be forthcoming. In the event however, that, in spite of reasonable endeavours of the Trustees of The du Maurier Festival Society, it is not possible to provide any of the benefits, monies donated will presume to become donations.


Concessions

Any concessions, where appropriate, will be notified in advance on the website and in publicity about the appropriate events.

Please be prepared to show relevant ID if purchasing at the Festival Box Office during the Festival and upon admission an event.

Only one concession may apply per ticket.

The du Maurier Festival Society reserves the right to offer last minute promotions and discounts.


Cheques

Please make cheques payable to The du Maurier Festival Society.


Reserved Seating

For performances with reserved seating, customers will be offered a choice of seats where possible at the time of booking. Venues without reserved seating may have numbered tickets but this does not imply a reserved seat. Seats at these venues will be available on a first come first served basis when the venue is open for the performance.


Refunds

Friends of the Festival: There are no refunds for membership .

Tickets: Please check your tickets as soon as you receive them. The du Maurier Festival Society regrets that there are no refunds of tickets purchased.


Cancellation and Refunds

Tickets are normally sold on a non-refundable or exchange basis. However, as a result of the Coronavirus pandemic, if you purchased tickets for the May 2020 Festival, prior to the autumn 2020 Festival tickets going on sale on 3 April 2020, those tickets will allow you to gain entry to the same event, on the new date, at the Autumn Festival (September 25th – October 3rd, 2020).

If you are unable to make the Autumn Festival, you may transfer the tickets to an event, of the same value, to May 2021 Festival (May 7th -15th), or you can choose to donate the value of your tickets to the Fowey Festival.

In the event that the Autumn Festival does not proceed, as a result of the Coronavirus pandemic, the value of your tickets purchased for Autumn Festival, will have the face value automatically transferred as a credit, to the May 2021 Festival. NB all tickets purchased from April 3rd 2020, for the Autumn Festival will be treated and a non refundable donation.


Latecomers

Please arrive in plenty of time for your event. Please note that your ticket will specify the venue of your event so please allow plenty of time to arrive 15 minutes before the start of a performance. It is not always possible to admit latecomers as it may disturb the performance.


Credit/Debit Cards

Visa, Mastercard, Solo and Maestro are accepted. Please provide a card number, issue number, expiry date, security code, name and address of the card holder through the secure payment with Square Payments. We do not store credit card details nor do we share customer details with any 3rd parties.

The du Maurier Festival Society. February 2020.