Privacy policy

For the purposes of this policy:

Any reference to “We/Our/Us” means the The du Maurier Festival Society.

The du Maurier Festival Society recognises the importance of protecting the privacy of information. In processing the information you supply Us, we strive to comply with the requirements of the current law and take into account the General Data Protection Regulations.

This policy sets out how We use and protect any personal information that you give Us when you use Our website. If you have any questions about this policy or do not agree with it, please contact Us via email: before using Our website. If this policy changes then We will let you know via Our website.

By using Our website, you agree that Our privacy statement, current at the time of your use of Our website shall apply to all information you provide to Us. Please read the following privacy policy carefully. If you do not agree with Our privacy policy, please do not continue to use Our website.

1. What information do we collect?

We may collect the following information when you use Our website:

your name, postal address, telephone numbers, and email address, password and/or company details;

your billing information such as debit and credit card numbers including the expiry dates, three digit security codes listed at the back of debit and credit card ; However we do not store your credit card details nor do we share customer details with any 3rd parties information regarding your personal or professional interests, demographics, in order for Us to provide you with further correspondence about Our products or services.

We collect this information only when you supply it to us.

2. What do we do with the information we collect?

We use your information to provide you with a better service, and in particular for the following reasons:

  • internal record keeping;
  • to improve Our services
  • to process your queries made via the search facilities listed on Our website and to correspond with you about such queries;
  • to monitor site traffic;
  • to register you with Our website
  • to contact you for market research purposes

We will only pass on the information you supply us to a) the appointed Box Office to enable them to:

  • to process your booking enquiries, orders and any other queries;
  • to send you details of your reservations or booking information and to contact you if they have trouble processing your booking, requests or queries;
  • to verify details relating to any requests for any information or requests which you make online.

And b) the printing company in order that they can send out some programmes

The du Maurier Festival Society is registered with the ICO under the Data Protection Register , our registration number is Z28038225

3. Direct marketing

We, or the appointed Box office, may use your information to inform you about new features, promotions, special offers and other information related to The du Maurier Festival, which We, or the appointed Box Office, think you may find interesting (‘Marketing Information’). We, or the appointed Box Office, may send you such information by mail, telephone or fax. When you provide Us with information, you will be given the option to let Us know that you do not want your information used for direct marketing purposes either by Us, and/or the appointed Box Office. If you request this option, We, or the appointed Box Office, will not send you any direct marketing material.

Please note that whilst We strive to inform the appointed Box Office that you do not wish to receive Marketing Information, We will not be held responsible if they continue to send you Marketing Information.

If you change your mind and wish to opt in to receiving Marketing Information at any time by contacting Our data protection compliance officer at

4. Email marketing

We, or the appointed Box Office, would also like to provide you with Marketing Information by email. However, We, or the appointed Box Office, appreciate that email “spam” has become a problem in recent years.

When you provide Us with personal information, We will ask you whether or not you are happy for Us, or the appointed Box office, to send you Marketing Information by email.

If you decide at any time that you no longer wish to receive emails in connection with Marketing Information from Us or the appointed Box Office please contact Our data protection compliance officer at (if you use more than one email address to communicate with us, please notify Us of each email account you use)

Please note that whilst we strive to inform the appointed Box Office that you do not wish to receive Marketing Information by email, we will not be held responsible if they continue to send you Marketing Information by email.

5. Whom do we share this information with?

We do not transfer, disclose, distribute or lease your personal information to third parties, except as we said to the box office and the printers.

6. How to get copies of or amend the information we have collected

You may request details of personal information which We hold about you . If you would like a copy of the information held on you please email Our Data Protection Compliance Officer:

You may also request details of personal information held by the appointed Box Office about you by contacting them.

If you think any information We have about you is incorrect or incomplete, please write to or e-mail Us as soon as possible. We will correct or update any information as soon as possible. If you think any information the appointed Box office have about you is incomplete, please write to or email them.

7. Security

We are committed to ensuring that your information is secure. Unfortunately no data transmission over the Internet is 100% secure. As a result, while We strive to protect your information, We cannot ensure and do not warrant the security of any information you transmit to Us via Our website and you do so at your own risk. Once We receive your information, in order to prevent unauthorised access or disclosure, We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect on line.

Payments on Our website are processed by the payment provider Square, to enter your payment details you will be transferred to the Square payment processing website, where you are asked to enter your credit or debit card details you will see a padlock, double clicking this will allow you to check details of the SSL (secure server software) certificate.

8. Linking

We may link to other websites which are neither within Our control or ownership (“Linked Websites”). Once you have left Our website, We cannot be responsible for the protection and privacy of any information which you provide at the Linked Websites. You should exercise caution and look at the privacy statement applicable to the website in question. We provide these links as a convenience, and the inclusion of any link does not imply endorsement by Us of the site or the views, practices or information contained on the site, or any association with its operators. By making use of such links, you understand that the legal statement and the privacy policy which apply may be different from ours.

9. Website Contact Forms

We collect and store information that you submit voluntarily through our website contact forms, for the purposes of contacting us, entering competitions or applying for memberships. We provide a ‘consent’ option before you send information to us via our website forms, so that you give us consent for your data to be collected and stored. It is then stored according to this privacy policy and is not shared without your express permission.

Our website uses a secure SSL certificate, so all traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

10. Cookies

We use cookies for certain areas of Our website. More information on cookies, how our site uses them and how you can remove/block them can be found in our following Cookie Policy

The du Maurier Festival Society 2023

Cookies Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

More About our Cookies

We use Google Analytics cookies on this website to provide us with the information to help you with a better user experience in the future. We do this by placing a small text file on your device / computer hard drive to track how you use the website.

When you first visit our website, we have a visible banner that makes it clear that cookies are used and gives you the opportunity to read more about the cookies we use and why we use them.

Attached to this banner is a button that allows you to consent to these cookies being stored on the device used to access our website. If you click the ‘I Consent’ button or by continuing to use our site, we take it that you consent to this.

You can choose to disallow cookies by changing your browser settings. However, by doing so, you may hinder your user experience on this and other websites.

You can read more about cookies and how to opt-out, disallow or delete them here:

Google Analytics Cookies

We use Google Analytics to help us understand how you interact with our website by collecting and reporting information anonymously. Aside from the approximate location (IP address), the information collected by Google Analytics is anonymous traffic data including browser information, device information, language. You can read more about Google Analytics Data privacy and security here:

We use Google Analytics to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. The statistics also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.