Helpful Information

How to make a booking


By phone, in person or by post: payment by card, cash or cheque.

Festival Box Office at Cornish Riviera Box Office (CRBO): Southbourne Road, St Austell, Cornwall PL25 4RS. Tel: 01726 879 500. And Station Foyer, St Austell Rail Station, High Cross Street, St Austell, Cornwall PL25 4LA.

Local Box Offices: Havener’s, 4 Town Quay, Fowey PL23 1AT (up to 10 May 9am-5pm). From 11-18 May, buy your tickets at the Festival Box Office in the Royal Fowey Yacht Club, off Lostwithiel Street, Fowey.

Orders by phone or online: Tickets can be sent by email for ‘print-at-home’ — no charge. Or, orders can be sent by 2nd Class Royal Mail — £1.00 Per Order. Please check your tickets as soon as they arrive.

Tourist Information Centres: Looe, Bodmin, Liskeard, Launceston, Truro, St Austell, St Mawes, Falmouth, St Ives & Penzance.

Visitor Information Centres: St Mawes, Falmouth, St Ives and Penzance.

Please make any cheques payable to: The du Maurier Festival Society.

General information

Concessions: 10% discount for those in fulltime education or registered unemployed. Proof of entitlement may be required when purchasing tickets.

Group bookings: Buy 10 for the same event for the price of 9. For larger group bookings, please contact the Festival box office, CRBO on 01726 879 500

Booking fees: There are no booking fees.

Orders by phone or online: tickets can be sent by email for ‘Print-At-Home’. Tickets will be mailed by 2nd Class post. Postage cost is £1.00 per order. Please check your tickets as soon as you receive them.

Access for disabled and reduced mobility: The Church is wheelchair accessible, but unfortunately the Town Hall is not. It is an old building with many steps but depending on your disability it may be possible to gain access from the rear of the building with the help of our stewards. Do let us know when booking your tickets if you might need any help at any of our venues. There is a Hearing Loop in the Church and Town Hall.    

Waiting lists: If an event sells out, it may be possible to move it to a larger venue in order to satisfy the demand. CRBO will set up a waiting list to assist with this and the off chance that they received any returned tickets. Festival visitors will of course be informed if there is any change of venue or if further tickets become available. 

Seating: The first few rows in the Town Hall and the Church will be reserved for Friends of the Festival.

Cancellations and refunds: Tickets are sold on a non-refundable or exchange basis. If, however we had to cancel an event, you will be notified as soon as possible and we will refund the ticket value by post from CRBO in St. Austell.   

Events held in Fowey Parish Church: The wonderful church of St Fimbarrus is an old building with magnificent stonework pillars. As a result, some seats have a restricted view of the stage area. It is advisable to remember this when attending events in the church, particularly those that are in high demand. Seats are reserved for Friends of the Festival however the rest of the seating is on a first-come, first served basis. 

The stone construction of the church does mean it can get a little cold, so you may wish to bring warm clothing when attending an event. Also for comfort, you may wish to bring a cushion to use on the wooden pew seating.

Dogs: The du Maurier Festival Society loves dogs, but if at all possible we think it is better if they don’t attend events. If however you absolutely must bring your dog we will accept small well-behaved dogs, but this is not unconditional, as we need to reserve our rights for the comfort of other Festival visitors. 

Toilet facilities: The Church: There is only one toilet in the Church, (up a few steps) but there are also the public conveniences at ground level, just beyond the Church gates (20p).

The Town Hall: There are toilets within the Town Hall, but, in addition, the public conveniences are situated at the foot of the steps at Ground Level. (20p).

The Festival organisers, the du Maurier Festival Society, reserves the right to make changes to the programme of events if necessary.

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